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Across 38 Google reviews, the clearest pattern is that Matt Wykes and his on-the-ground crews consistently deliver stress-free moves — on time, communicative, and careful with furniture — across a wide range of jobs including long interstate hauls and tricky access situations. From the 33 reviews we analysed, three customers raised concerns about how insurance claims for lost or damaged goods were handled by management: one described being accused of making a suspicious claim, another found the process too difficult to pursue from 2,000km away.