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From 15 of the 19 Google reviews we analysed, the clearest pattern is personal follow-through: staff — particularly Fiona and Marilyn — are mentioned by name for staying engaged after installation, whether that means driving to a customer's home to fix a curtain hang or sending photos to confirm a job looks right. That level of after-sales contact isn't common in flooring and blinds retail, and it's the detail most worth asking about when you call.