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From 14 of 15 Google reviews analysed, the clearest pattern is that Chris and his team are valued for being straight about what a job involves — multiple customers mention that the diagnosis and explanation came before any work started, which is unusually useful in a category where scopes often blow out. The repeat-hire rate is notable: at least four reviewers went back for a second job or referred a family member's property without getting competing quotes, which says something about the trust they build on the first visit.