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Based on only 21 Google reviews — all collected within a two-month window — the pattern that stands out most for a hiring decision is how consistently clients describe a structured handover process: scoping visits before medical cleans, scheduling around business hours, and walkthrough sign-offs at the end of the job. These aren't incidental mentions; they appear across different property types and different team members, which suggests a repeatable system rather than one-off attentiveness.