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Across 53 Google reviews, the standout pattern is Rapan showing up in person to inspect, documenting roof problems on video before quoting, and then completing the work himself rather than subcontracting it out — a combination that's rare enough that multiple customers specifically called it out. From the 47 reviews analysed, not a single reviewer described being overcharged or hit with unexpected costs, and several mentioned accepting the quote immediately because it was competitive.