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Across 50 of 97 Google reviews analysed, the single most consistent pattern is communication — customers repeatedly mention text reminders, online booking confirmations, and technicians calling ahead when they're running early, which stands out in a trade category where no-shows and vague ETAs are a common frustration. Named technicians Jack and Josh appear most often, with Jack specifically praised for thorough disassembly cleans on heavily neglected units and identifying a leak another reviewer hadn't flagged — useful to know if you're booking for a system that's been skipped for a few years.