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Across the 35 of 40 Google reviews we analysed, the clearest pattern is Craig's willingness to stand behind his work — when results fell short, multiple customers report he came back to re-do the job without debate. The most decision-relevant thing to know is that he is genuinely sole-trader: every job, from booking to final walkthrough, goes through Craig personally, which means accountability is high but availability on any given day is finite.