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Across 90 Google reviews, the pattern that most stands out is repeat business — customers booking Simon a second, third, or fourth time isn't unusual, and several commercial clients in Howrah and beyond use him on a regular schedule. From the 50 reviews analysed, the single most decision-relevant detail for new customers is Simon's track record with problem carpets: reviewers repeatedly mention stains that other professional cleaners had already attempted and failed on, including one from a large branded company, which suggests his equipment or technique goes beyond a standard hot-water extraction run.