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From 19 of 20 Google reviews analysed, the clearest pattern is a real split in experience: customers who get Scott or Annie directly on their job tend to describe thorough, well-managed projects with daily updates and clean worksites, while a meaningful cluster of recent reviewers — roughly a quarter of the sample — describe rushed or incomplete finishes, missed deadlines, and poor follow-up when things go wrong. That gap matters more than the average rating suggests, and the recent half of reviews in our sample skews lower than the earlier half, pointing to some inconsistency in who or what you get.