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Across 37 of 41 Google reviews analysed, the single most striking pattern is how many customers return for a second renovation and go straight back to ColorTile — several explicitly say it was the 'obvious choice' after a positive first experience, which is a stronger signal than a one-time five-star review. The consultative depth stands out: Leili, Bea, Emma, Renata, Maria, and AJ are each named across multiple reviews, and the team routinely spends hours across repeat visits helping customers coordinate tiles with bathroom hardware — handy if you don't have a designer and don't want one.