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Ricky's willingness to show up during heatwaves, on Christmas Eve, and on Sunday evenings is the single most repeated theme across the 50 reviews we analysed — it's the kind of responsiveness that's hard to fake and easy to verify by asking him directly about current lead times. From that same sample, pricing transparency stands out: customers repeatedly say they were shown options and costs upfront rather than handed a bill after the fact, and several mention being advised toward repair when a cheaper fix was viable.