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Across 50 of their 257 Google reviews, the sharpest pattern is Troy diagnosing problems honestly and choosing the cheaper repair path when it's viable — something several customers only discovered after a competitor had already pushed for a full replacement. The father-and-son dynamic means you'll typically get Troy for the consult and quote, and either Troy or Jack for the install or repair; both are mentioned by name throughout the review sample with no discernible quality gap between them.