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Dale and Amanda's working model — where Amanda owns the customer experience and Dale owns the technical output — shows up clearly across the 50 reviews analysed, and it matters practically: customers report being contacted mid-job when unexpected issues arise, receiving detailed handover explanations at pickup, and never feeling pushed toward services they didn't ask for. From those 50 reviews, zero negative experiences appear, and the trajectory across seven years is flat at a perfect average, which is unusual enough to be worth noting.