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From the 27 reviews analysed, the clearest pattern is that customers who get to the installation stage almost always walk away happy — Jacob and Phil are mentioned by name more than once for doing clean, professional work, and Rachel gets a specific nod for thorough measure-and-quote visits. The trickier moments in this sample involve the quoting and administration process: two customers independently flagged quote errors or miscommunications about what was included, which is worth keeping in mind if your job involves multiple fabric changes or phone-based revisions.