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From the 50 reviews we analysed, the experience itself earns genuine enthusiasm — the majority of customers describe it as cathartic, fun, and worth repeating, with specific staff members like Aiden, Brooke, and Ellie consistently making sessions memorable. The operational side is a different story: across roughly a fifth of the sample, customers describe arriving to find no staff present, booking overlaps, unanswered phones, and in a couple of cases, rude or disorganised workers when someone did eventually show up — this is a pattern worth taking seriously for a business that's been running less than two years.