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Across 23 of 24 Google reviews we analysed, the clearest pattern is that clients who had smooth, well-managed projects — typically whole-of-home renovations with Zouheir involved throughout — came away genuinely delighted with the design process and finished product. The rating trajectory is worth noting honestly: earlier reviews skew higher than more recent ones, and two separate clients raise concerns about communication breaking down and work stalling once a contract was signed, including one case where a project remained unfinished months past the agreed date.