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The standout pattern across the 8 reviews we analysed — out of only 11 total on Google — is the after-the-job behaviour: Matt replaces plants that don't take, comes back to fertilise and mulch months later, and treats post-installation care as a given rather than an extra charge. That kind of follow-through is rare enough in trade work that multiple reviewers specifically called it out as the reason they rehired the same team.