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From 17 of the 19 Google reviews available, the clearest pattern is a team that invests effort in outcomes rather than upselling — multiple customers mention having doors repaired rather than replaced, and one drawn-out warranty dispute ended with the manufacturer supplying a new door after persistent follow-up. Specific staff members Zak and Tracey are called out for going beyond the transaction, including phone support that resolved a fault without any callout fee.