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Only 8 reviews to go on, so take this with appropriate caution — but the pattern across 7 we analysed is unusually consistent: Nathan is the name customers keep coming back to, and the same people return for follow-on projects rather than shopping around. The most decision-relevant detail is the supply-and-install model: you're not sourcing tiles from one place and chasing a tiler separately, which saves a lot of coordination headache.