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Across 50 reviews we analysed from a total of 150 on Google, the single clearest pattern is that Serge treats diagnostics as a proper investigation rather than a quick parts swap — multiple customers specifically note he identified faults others missed, and at least one review describes him advising a customer to hold off spending more money until it was actually necessary. The 50-review sample spans more than six years with no dip in quality or tone, and repeat-customer mentions are frequent enough to suggest this is a business people come back to for multiple, different types of jobs rather than a one-off call.