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Based on only 6 of 11 Google reviews sampled, the clearest pattern is that customers who go in expecting a standard result come away pleasantly surprised — three reviewers independently flagged that the team cleaned more thoroughly than anticipated. One review raises a billing dispute involving hourly rate confusion when an extra team member was brought on-site; there is no second review echoing this concern in the sample, so it doesn't clear the threshold to call it a pattern, but it does flag something worth settling before work begins.