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Across 28 of 30 Google reviews analysed, the clearest split is between customers who needed fast action and got it — same-day quotes, next-day installs, post-flood emergency turnarounds — and customers who tried to book routine work and hit walls: slow or absent quotes, missed appointments, and parts not ordered before technicians turned up. The technicians themselves attract consistent praise across both camps; the friction almost always traces back to office coordination.