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From 50 of 76 Google reviews analysed, the standout pattern is that clients with reactive, anxious, or trauma-affected dogs are the ones reporting the most dramatic turnarounds — and those results are coming after sustained programs (multiple sessions or full 8-week courses), not single visits. Graham runs the reactive dog and in-home programs and is the most mentioned individual, but Kathy, Kylie, Carmel, Aline, and Nicole each have their own dedicated reviewers, which suggests the team quality is reasonably consistent rather than dependent on one person.