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Across 86 Google reviews — 50 of which we analysed in detail — the single strongest pattern is end-to-end accountability: the same team that quotes the job shows up to install it, handles strata approvals or builder coordination where needed, and returns under warranty when something goes wrong after handover. Dane is the name to ask for on complex or non-standard jobs (apartments, lofts, renovations), while Mitch runs scheduling and client communication for smoother projects.