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Across 36 of 39 Google reviews analysed, the most consistent pattern is a genuine split: technicians on the tools — David, Wayde, Martin, and Jason among others — repeatedly earn praise for punctuality, clean workmanship, and clear handover explanations, while the front-desk experience has drawn independent complaints from multiple customers about dismissive or unhelpful phone interactions. This isn't a one-off — seven separate reviews raise some form of admin or communication concern, which is a meaningful proportion of the sample and worth factoring in when you're relying on follow-up calls or chasing status updates.