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From 50 reviews we analysed — drawn from 375 total on Google over a nine-month window — the standout pattern is a team that proactively flags faults outside the original scope and fixes them without adjusting the invoice, which is the kind of thing that's easy to claim and hard to fake across dozens of independent accounts. Technician-specific praise is unusually granular: Andrew for EV charger work, Jordan for fans and data installs, Brad for air conditioning and lighting, and Alex for general on-site jobs — so if you have a specific job type, it's worth asking which tech they'll send.