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Across 16 of 18 Google reviews analysed, the clearest pattern is a team that actively tries to repair before recommending replacement — Ryan cleaned a unit customers thought was dead, and Brad spent 25 years developing the diagnostic patience to back that up. Two reviews raised concerns about call-out and minimum labour fees not being communicated upfront; if you're calling for a quote or inspection only, it's worth asking directly what the visit fee covers and whether a minimum labour charge applies.