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Across 32 Google reviews — and we were able to read 30 of them — the single most practical thing to know is that ESS consistently fixes doors other companies said needed replacing, which can mean significant savings if you've already been quoted a full replacement elsewhere. Named technicians David, Luke, Troy, Peter, and Ryan handle the on-site work, while Emma in the office is called out by name in multiple reviews for making the admin side frictionless from quote through to payment.