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Across 63 Google reviews — 50 of which we analysed in detail — the clearest pattern is longevity: a striking number of customers have been booking Finesto for 10, 15, even 20 years, which is the kind of track record that's hard to fake. Jamie handles the technical work across both carpet cleaning and pest control, and multiple reviewers note that he proactively flags issues they hadn't asked about — spotting carpet moth infestations during a clean, or pointing out redback spiders near a child's play area during a pest treatment.