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Across 44 of 53 Google reviews analysed, the clearest pattern is that the quality of service depends heavily on which technician turns up — when Mick McGrane, Hayden, Jason, or Morris Ling attend, customers routinely report thorough work, clear explanations, and lasting results; when the office side of the operation falls short, the gap is noticeable. Around five reviewed experiences describe scheduling failures — missed appointments with no call, or technicians leaving before completing the job — and three customers raise billing or contract disputes involving payments continuing after cancellation.