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Josh is a sole trader, so every job is done by him personally — there's no variation in who shows up depending on the day. Across the 50 reviews we analysed (from a total of 184 on Google), the single most consistent pattern is customers discovering Josh did more than they paid for: finding mould under removed seats, cleaning spill residue that had run beneath AC vents, or drying flood damage that would have caused problems if left.