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Across 32 of the 33 Google reviews we analysed, the pattern that stands out most is Gavin's personal accountability — multiple customers specifically mention that he visited to quote, returned when the job got complicated, and answered texts throughout, which is unusually hands-on for a fencing contractor of any size. Tegan's name appears frequently as the person managing bookings and communication, meaning there are two identifiable contacts rather than an anonymous front desk.