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Greg is the clear centre of this operation — customers hire GMH because they're hiring him specifically, and the pattern across 12 Google reviews is that he shows up, thinks through the job carefully, and takes personal responsibility for the result. Based on only 12 reviews spanning roughly seven years, confidence in any strong statistical claim is low, and the picture isn't entirely uniform: two customers flagged concerns about pricing and work pace, with one also raising an unresolved safety certificate issue — worth asking Greg directly about documentation before work starts.