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From 28 of 38 Google reviews analysed, the clearest pattern is that customers come back — multiple reviews explicitly say 'as usual' or note repeat visits, which is a more reliable trust signal than a first-time five-star review. Technician names appear throughout: Michael handles most installs and servicing, Mick takes on repairs and troubleshooting, and Ross manages coordination including after-hours emergencies, with Scott and George covering camera work.