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From the 12 reviews we were able to analyse out of 15 total on Google, the clearest pattern is how consistently customers name individual team members — Felicity for design guidance and responsive communication, Chris for leading the installation, and Douglas and Levi for the quality of the physical work. That level of name-specific praise in a small sample suggests the team is small enough that you'll deal with the same people throughout your job, not a rotating roster of contractors.