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From only 5 reviews we were able to analyse out of 85 total on Google, the most decision-relevant pattern is around technician behaviour in the home — specifically, customers feel comfortable leaving Harry and Damien unsupervised, which is not something reviewers typically bother to mention unless they've been burned elsewhere. The sample average skews higher than the overall 4.5-star lifetime rating, so treat the specific praise here as directionally useful rather than statistically definitive.