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Based on only 12 Google reviews — a small sample that warrants caution before drawing firm conclusions — the clearest pattern is that Ivo personally shows up and stays involved from quote through to post-installation support, rather than handing jobs off to a crew once work begins. Multiple customers specifically name him and describe follow-up calls to explain pool operation, which is a practical differentiator if you're a first-time pool owner who'll have questions after the build wraps.