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Glenn is the only person you'll deal with — from the first phone call through to the job itself — which means the quality and communication you read about in reviews reflects exactly what you'll get. Across 50 of his 189 Google reviews, the pattern that stands out most is that he doesn't just treat and leave: he calls when he arrives, follows up afterward, sets appointment reminders, and has customers on return visits two, three, and four years running.