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Across 16 Google reviews — 15 of which we analysed — the most useful signal for a homeowner is that Tom handles two-storey properties without issue and doesn't just do the job and leave: he photographs the work and runs through maintenance with you, which gives you something to fall back on if problems arise later. Every review in the sample is five stars, and the pattern holds across the full four-plus years of coverage, so there's no sign of quality drifting as the business has grown.