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Across 50 of Highgrove Townsville's 88 Google reviews, the clearest pattern is that specific staff members make or break the visit — customers who connected with Ryan, Heath, Scott, Franco, or Jenna left confident and ready to buy, often completing their entire fixture selection in one appointment. The store functions as a supply showroom rather than a renovation contractor, so it works best when you arrive with a rough brief from your builder or a sense of your bathroom's layout — the team excels at translating that into a complete product selection.