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Across the 12 reviews we could analyse from a total of 14 on Google, the clearest signal is that knowledgeable, patient staff — particularly Ann-Marie — are what customers come back for, especially travellers with satellite or caravan TV problems who need a fast, practical fix. That said, the small sample and a noticeable dip in more recent ratings (with a couple of 1-star reviews flagging a missed appointment and above-market retail pricing) mean you're working with limited data to make a fully confident call.