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Across the 30 reviews we analysed from Google, Hornick's splits noticeably between customers who had smooth, well-handled moves — often crediting specific crew members like Nev, Steve, and Rodney — and customers who ran into serious operational problems including no-show communication failures and disputed damage claims. The recent period of reviews averages higher than earlier ones, suggesting the crew quality has been more consistent lately, but the variance within recent reviews is wide enough that it can't be smoothed over.