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From 50 of the 159 Google reviews we analysed, the most decision-relevant pattern is that specific technicians — Luke for electrical and Grant for plumbing — get named repeatedly by customers who return for multiple jobs, which is a stronger signal than a one-time positive review. Grant's practice of honouring original quotes even when jobs blow out is called out explicitly by more than one customer, making him worth asking about upfront pricing on complex plumbing work.