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Across 50 of 157 Google reviews analysed, the pattern that stands out most for a homeowner making a hiring decision is the consistency of named repeat customers — multiple reviewers mention using In Series across two or three separate properties or returning for battery upgrades years after the original install, which is a stronger signal than a one-off five-star rating. Des as owner and Bill as the sales and quoting lead appear repeatedly by name, and both are credited with following through on commitments after the contract is signed, including Des personally owning a roof-damage issue caused during installation and funding the repairs.