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Across 50 of the 133 Google reviews analysed, the single most reliable pattern is that named technicians — Andrew, Cameron, Alan, and Ewen — are each credited for specific technical competencies rather than just general friendliness, which suggests consistent training standards across the team rather than one standout individual. The three-month retreat warranty is mentioned across multiple reviews and appears to be actively honoured: at least one customer in the sample describes a no-questions retreatment when the initial ant treatment didn't fully resolve the problem, which is a practical indicator of how the business handles post-job disputes.