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Based on only 9 of 15 Google reviews we had access to, the single most decision-relevant pattern is a recurring breakdown in communication and follow-through: across five of those nine reviews, customers describe chasing calls and texts that were never returned, sometimes after a site visit had already taken place. Three reviews also describe guttering or roofing work that required significant rework, including incorrect fall direction, wrong-sized ridge capping, and product substitutions that didn't match what was quoted.