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Based on only 10 Google reviews — 8 of which we were able to analyse — the most decision-relevant pattern is that multiple customers return to J&C for separate jobs, and at least two reviewers specifically name Crystal as the reason communication ran smoothly. Shane's name appears in the context of a technically unusual project (bus-to-motorhome 240V conversion), which suggests a willingness to take on briefs outside the standard domestic checklist.