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Across the 20 Google reviews analysed, JM's shows a clear split: the install and servicing experience itself draws consistent praise — neat work, clear explanations from technicians like Jake, and an admin team that earns its own mentions — but a meaningful cluster of customers (roughly a quarter of the sample) report being left without follow-through after the job is done, including missed warranty callbacks and same-day cancellations after weeks of waiting. That pattern is specific enough to be worth asking about directly before committing.