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From the 14 reviews we analysed (out of 18 total on Google), the clearest pattern is that Lee personally runs jobs end-to-end — customers aren't handed off to a rotating crew, which matters if you want the person you spoke to actually showing up on the day. The small sample size means you can't draw strong conclusions from the numbers alone, but recent reviews in the sample have trended higher than earlier ones, which is at least a positive directional signal.