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Based on only 5 of 51 Google reviews in this sample, the standout pattern is that customers specifically name Vit and Matias — the director and install lead — as the reason the project went smoothly, which suggests accountability doesn't disappear once the quote is signed. One reviewer noted their pool build was delayed nearly two years by their pool company, and KBL stayed in contact throughout that gap and mobilised quickly when they were finally ready — worth asking about directly if your own project timeline is uncertain.